1. General Provisions

The Rippa Baltic online store (hereinafter referred to as the “Store”) is administered and operated by UAB “Silicio slėnis”, legal entity code 305615121, registered office address [enter exact address] (hereinafter referred to as the “Company,” “we,” “our”).

This privacy policy explains what personal data we collect, how we use and protect it, and what rights you have as our customer or website visitor.

By using the website www.rippabaltic.lt, by registering, placing an order, subscribing to newsletters, or otherwise using our services, you confirm that you have read this Privacy Policy.

Our online store operates on the “Opencart” platform, which ensures secure website operation, order management, and payment processing.

2. What data we collect

Depending on how you use our website, we may collect the following data:

Contact information

first and last name;
phone number;
email address;
Shipping address;
billing address.

Order and payment information

ordered items;
order history;
payment method;
payment status;
information on returns and warranty services.

Technical data

IP address;
browser used;
device type;
website visit statistics;
cookie information.

Communication information

inquiries sent via email;
correspondence with customer service representatives;
feedback and comments.

3. How we use your data

Your personal data is used:

to manage and fulfill orders;
to process payments;
to organize the delivery of goods;
to provide warranty service;
to provide customer consultations;
to ensure the operation and security of the website;
to prevent fraud;
to send newsletters and marketing offers (with your consent);
to comply with legal obligations.

4. Transfer of Data to Third Parties

Your data may be transferred only to the extent necessary to ensure the provision of services:

to payment service providers;
to courier and logistics companies;
accounting and IT service providers;
to government agencies, where required by law.

We do not sell or rent your personal data to third parties.

5. Cookies

The website uses cookies to ensure proper website functionality, analyze visitor traffic, and improve the user experience.

You can change your browser settings at any time to restrict the use of cookies.

6. Data Retention

Personal data is stored only for as long as necessary for the purposes for which it was collected, or as required by the laws of the Republic of Lithuania and the European Union.

We implement technical and organizational security measures designed to protect your information from unauthorized access, loss, or destruction.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

receive information about the data being processed;
access your data;
request the correction of inaccurate data;
request the erasure of data;
restrict the processing of your data;
object to the processing of data;
withdraw previously given consent;
file a complaint with the State Data Protection Inspectorate.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. The latest version is always available on the website www.rippabaltic.lt.

9. Contact

If you have questions about the processing of personal data or wish to exercise your rights, please contact us:

UAB “Silicio slėnis”
Rippa Baltic
Address: Gedimino 3a, Vilkaviškis
Email: info@rippabaltic.lt
Phone: +37068534341

Data Controller: UAB “Silicio slėnis”